Solution Architect

The Role : Solution Architect

Bristol/Swindon

The Opportunity:

• You will own and be responsible for the architecture, design, and implementation of the BMC/Remedy ITSM suite.
• Oversee the implementation of the BMC Remedy ITSM Suite products including Service Level Agreements (SLM),
• Configuration management (CMDB), knowledge management, and self-service capabilities to align with and support identified requirements.
• Oversee implementing required integrations of the BMC Remedy Action Request System with other applications
• Design the BMC Remedy platform to meet identified functional and non-functional requirements. Design and lead development and integration of Remedy improvements and feature additions utilizing feedback from leadership and infrastructure teams including self-service and capability automations

The Person:

• Experience working with BMC Remedy 9 and above
• Strong interpersonal and presentation skills, including consulting skills
• Strong team player, capable of working as part of a virtual and logical team and independently as circumstances dictate
• Manage and Provide Remedy ITSM solutions architect to provide end-to-end support/activities/tasks to development domain environment
• Lead efficient identification, troubleshooting, resolving and communication of systemic technical issues/failures/weaknesses/solutions to all responsible parties.
• Be the primary contact to properly respond to and resolve ITSM tool suite system problems or major issues as they occur and follow established NRC procedures for problem escalation and follow-up in a timely manner
• Assist other providers with issues or questions regarding the Remedy ITSM
• Collaborate with Infrastructure teams to develop and maintain Remedy ITSM data and system integrity
• Experience of build and operation of highly secure infrastructure systems
• Experience of taking systems through security test and applying remediation(s)
• Experience with BMC Service Request management
• Remedy Certifications.

Please be aware that this role will require government-level security clearance

Candidates must be willing and eligible to go through the vetting process