Senior Application Operations Engineer

As a senior application operations engineer, you'll support business-critical systems that are vital to our work in an ITIL-aligned environment. Join us, and you won’t just be supporting applications you’ll be helping to protect the UK. This is a great opportunity to join us at the Customer Service Centre (CSC), which provides IT services for the Counter Terrorism Policing network.

As a senior member of the team, you’ll also take on some additional tasks including implementing an ITIL-aligned Application Management strategy and mentoring junior analysts. In effect, you’ll be a subject matter expert, tackling escalations and developing our talent.

While an understanding of Microsoft development tools is essential (IIS, .NET, MS-SQL, Visual Studio), you should be just as adept with people and be able to explain technical issues simply and form good working relationships.

We’re looking for an experienced Applications professional who inspires trust. You’ll bring strong technical expertise in application design and development, including agile methodologies, database design and infrastructure technologies. Equally important are customer focus and strong communication skills. Adept at connecting with others, you’ll discuss solutions, update stakeholders and deal with suppliers every day.                           

Key tasks

You will be required to:

• work within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases
• be a point of escalation for all Application related issues within the Applications and Data Team
• work as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis
• ensure the entire application estate aligns within application Llfecycle management
• work with third party suppliers, stakeholders, and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support
• maintain middleware such as; IIS, MS-SQL Server, Active Directory, ASP and NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks
• work on cloud and container technologies and Kubernetes
• design, development, testing and deployment of Tableau Dashboards
• report writing with tools such as PowerShell, JavaScript, HTML and SQL
• daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve
• strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions

How to apply

Find this role and many more on www.counterterrorism.police.uk/careers/